What's your return policy?

You can return your order for refund, exchange or store credit provided the following conditions are satisfied:

–  Goods must be returned within 14 days of receipt of items
–  Items are in original condition
–  Items not been worn, washed, altered or damaged
–  Items have all original tags attached
–  Receipt must be included with Returned items

Returns shipping

Customers are responsible for all shipping costs of returned goods – except in the case of faulty goods or incorrect supply.

Faulty items

At Arthur Galan AG, each piece undergoes a meticulous inspection process during production to ensure the highest quality standards. Upon receiving your garment, we encourage you to inspect it for any potential defects.

Should you identify any potential faults, please contact our Customer Care team by submitting a returns form for further investigation and assistance. We are committed to ensuring your satisfaction with every Arthur Galan AG garment.

How to initiate a return?

To initiate a return, please contact us using the form below.

Initiate A Return

Please contact us via online returns form to request a return authorisation.

Please note: any items returned without a return authorisation will not be accepted.