Returns
What's your return policy?
Full Price
Arthur Galan offers store credit, exchanges, or refunds via your original payment method for all full-priced clothing, provided that all return conditions are met.
Sale
Sale items are eligible for size exchange or store credit only. Refunds are not available on sale items.
All returned items must satisfy the following conditions:
- Items are in original condition
- Have not been worn, washed, altered, or damaged
- Have all original tags, stickers & packaging
Returns shipping
Customers are responsible for all shipping costs of returned goods – except in the case of faulty goods or incorrect supply.
Faulty items
At Arthur Galan AG, each piece undergoes a meticulous inspection process during production to ensure the highest quality standards. Upon receiving your garment, we encourage you to inspect it for any potential defects.
Should you identify any potential faults, please contact our Customer Care team by submitting a returns form for further investigation and assistance. We are committed to ensuring your satisfaction with every Arthur Galan AG garment.
How to initiate a return?
To initiate a return, please contact us using the form below.
Initiate A Return
Please contact us via online returns form to request a return authorisation.
Please note: any items returned without a return authorisation will not be accepted.
