Shipping & Delivery - Australia & Worldwide
After ordering on www.arthurgalan.com.au online you will receive an email confirmation from Arthur Galan AG containing your order details. We will normally confirm receipt of your order within a few minutes after ordering. We will attempt to send your products via Australia Post Express Post within 1-5 working days. We make every effort to dispatch as quickly as we can, however our delivery times are estimates only and are governed by the Postal system, public holidays etc. Estimated delivery times are to be used as a guide only and commence from date of dispatch. We cannot be held accountable for late deliveries, loss or damage relating to a delivery. Remote locations sometimes can take a little longer. Arthur Galan AG cannot be held responsible for incorrectly entered delivery addresses, so please ensure the correct address is entered as once submitted the address cannot be redirected.
HOW MUCH WILL POSTAGE COST FOR AUSTRALIAN ORDERS?
Arthur Galan AG uses Australia Post Express Post on all local orders. For estimated delivery times please visit Australia Post. Flat rate of $15 per order and any order over $100 is free shipping.
WHICH COUNTRIES DO YOU DELIVER TO FOR INTERNATIONAL CUSTOMERS?
We deliver worldwide. Arthur Galan AG offers TNT International Service. All orders cost a flat rate of $40.
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
DOMESTIC SHIPPING TIMES
Australia Post Express Post is the chosen postal service for all Arthur Galan AG sales. For Australian sales allow for approximately 1-4 working days for delivery, subject to location.
INTERNATIONAL SHIPPING TIMES
Shipping times are subject to variability internationally.
INTERNATIONAL DUTIES AND TAXES
Please note: customs policies vary from country to country. You may be subject to relevant overseas customs duties and/or other taxes that you may incur and these are payable by you. When importing into the USA you may be required to supply your social security number in order for your goods to clear customs. We suggest you check with your local customs office for further information if required. Arthur Galan AG are not responsible for any delays caused by destination customs clearance processes.
CAN YOU DELIVER TO MULTIPLE ADDRESSES?
No, we are unable to split shipments. You will need to create multiple orders if you wish to send to more than one address.